Llama Ring

Returns and refunds are handled on an individual customer basis within the following policy: Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or with original tags still attached. Types of goods are exempt from being returned: Gift cards, Opened and/or used items and Damaged items at no fault of ours. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at glitterghost.clothing@gmail.com and we will be happy to help. Exchanges (if applicable): We only replace clothing items if they are defective or damaged. Due to the nature of our product, we cannot guarantee that the same type of product will be available to you for an exchange. You may exchange for any clothing item that is equal or less then the price of your current one, or pay the leftover of any that is more than the value of the original product.  the If you need to exchange, send us an email at glitterghost.clothing@gmail.com and we will be happy to help. Types of goods that are exempt from being exchanged: Gift cards, Opened and/or used items and Damaged items at no fault of ours. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, please contact us at glitterghost.clothing@gmail.com and we will be happy to help. Return Shipping Address: Please contact glitterghost.clothing@gmail.com for the return shipping address. You will be responsible for paying for your own shipping costs for returning your item. The original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item back to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot process a refund until the item has been returned.

 Insurance limitation w/ Breakages and Damage: If you purchase a un-tracked service there is no insurance for your package if it is damaged. This is Canada Posts standard rules that apply to National and International Shipping. We are not liable for any breakage or damages when shipping. A tracked service has insurance built in. If you purchased a tracked service and need to make a claim, please contact us as it must be initiated from our end (the sender). Contact: When your order is shipped from our location, we’ll send you an email to confirm your shipment. When eligible, this email will include a tracking number and link so you can track your package. Costs: The shipping and handling cost for your order is based on the total weight, size and delivery speed of the order. Shipping costs are the buyers responsibility, unless qualifying for limited offers. Delivery Times: Orders are only shipped on business days: Monday-Friday, excluding stat holidays. If you place your order before 11:00 am on a business day, we aim to have it shipped the same day. Multiple items may be shipped separately due to size or availability and may arrive at different times. Refunds/Returns: Shipping costs are non-refundable if the item has already been mailed. All return shipping costs are the responsibility of the customer. Duties/Taxes: International buyers are responsible for any Customs Fees, Import fees, Duties, and/or Taxes. Shipping time estimates* for regular mail: Domestic shipping (within Canada): 2 - 4 business days. US shipping: 4 - 6 business days. International shipping: 4 - 7 business days. *Based on Canada Post guidelines. Mail volume and weather can affect delivery. Glitter Ghost products are shipped in a cardboard box or poly bubble mailer using Canada Post standard shipping to keep shipping costs to a minimum for our customers. Parcel Shipping orders are shipped directly to the shipping address you have provided.